1. Who We Are
The Chauffeur Club ("we", "us", "our") is a private chauffeur service operating in the Greater Toronto Area, Ontario, Canada. We are committed to protecting the personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Questions or concerns: info@chauffeurclub.ca | (416) 624-4841
2. Information We Collect
- Contact information — name, phone number, and email address provided during booking
- Trip details — pickup and drop-off addresses, dates, and times
- Payment information — card details are collected and stored securely by our payment processor (Stripe); we do not store raw card numbers
- Flight information — flight numbers you provide, used only to track delays and adjust pickup times
- Usage data — standard web server logs (IP address, browser type, pages visited) collected automatically
3. How We Use Your Information
- To confirm, dispatch, and complete your booking
- To process payment after your trip
- To contact you about your booking (SMS, phone, or email)
- To monitor flight status and adjust pickup times
- To respond to your enquiries
- To improve our service and website
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Service Providers
We use trusted third-party services to operate our business. These providers only access your information as necessary to perform their function:
- Stripe — payment processing and card storage
- Twilio — SMS notifications and voice communication
- Supabase — secure database hosting
- Vercel — website hosting
5. Data Retention
Booking records are retained for a minimum of 7 years to satisfy tax and accounting obligations. Payment records are governed by Stripe's retention policies. You may request deletion of your personal information at any time, subject to legal retention requirements.
6. Your Rights
Under PIPEDA, you have the right to:
- Know what personal information we hold about you
- Request a correction to inaccurate information
- Withdraw consent for non-essential uses
- Request deletion of your information (subject to legal obligations)
To exercise any of these rights, contact us at info@chauffeurclub.ca.
7. Cookies
Our website uses only essential cookies required for authentication and session management. We do not use advertising or tracking cookies.
8. Security
We use industry-standard security measures including HTTPS encryption, secure database access controls, and tokenised payment processing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take all reasonable precautions.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be noted by updating the effective date above. Continued use of our service after changes constitutes acceptance of the revised policy.
10. Contact
For any privacy-related questions or complaints, contact us at:
info@chauffeurclub.ca
(416) 624-4841
The Chauffeur Club, Toronto, Ontario, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.